Owners of the second-generation Nissan Leaf electric car in the United Kingdom aren’t exactly happy customers. According to a report from the BBC, published last Saturday, many owners have reported discrepancies with charging times and the electric car’s overall range.

Although Nissan explicitly stated in the owner’s manual that charging times may vary based on a number of conditions, owners believe Nissan’s advertising was misleading. The brand claims the Leaf will charge to 80 percent at a fast-charging station in 40 minutes under “moderate driving conditions.” However, drivers have been left at charging stations for over two hours. Nissan has also changed the 40-minute claim to between 40 and 60 minutes.

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But, it’s not only charging times that has owners upset, it’s the charging process itself. According to the report, owners found that charging the Leaf for a third time results in incredibly long charging times. One owner, John Weatherley, wrote Nissan to complain about the charging qualm. The brand responded and said fast-charging is intended for only one use during a trip.

Nissan reportedly did not include the information in any marketing materials or the owner’s manual, per the BBC. Europe has also moved away from the New European Driving Cycle (NEDC), to the Worldwide Harmonized Light vehicle Test Procedure (WLTP).

Under the former (and liberal) test, the Leaf earned a 235-mile estimated range. Now, it nets a 168-mile estimated range.

Nissan sold 2,600 Leafs in the UK this year and the Advertising Standards Authority is now considering a probe to investigate the issue.

[Source: BBC]