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Are American customers starting to be less satisfied with their car purchases? The Benchmarks by Industry study done by the American Customer Satisfaction Index shows a 1.2 percent customer satisfaction drop overall within the automotive industry for 2013. Overall, the automotive industry stands at 83 for 2013, as opposed to 84 in 2012; scores are […]

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Ford sees that its SYNC voice-controlled connectivity and MyFord Touch touch screen technologies are attracting more customers and selling at a much higher rate than competitors, as MyFord Touch helps drive higher customer satisfaction with vehicle quality. Ford declared that combined, SYNC and MyFord Touch are sold on 79 percent of new 2013 Ford vehicles, […]

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