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12-28-2009 03:32 AM #11
Hi, I found this site
Hi, I found this site because my Prius headlights suck in the amount of light they give and I was trying to find a fix. I saw all the other posts about the first headlight problem I had, so I thought I should post....
I had to replace my 2006 Prius headlights three times at two different dealerships. The third time, I finally got one of the mechanics to admit that they have a lot of Prius' with headlight problems. I decided to be the squeaky wheel and called Toyota headquarters in Torrance, CA through their 800# several times. After several calls, I got them to replace the headlight again (through a local dealership) and refund me the money for the other two times. I'm pretty sure they replaced something besides the headlight because I haven't had any further issues for two years now.
The rep that helped me was sure to throw in a disclaimer that the money they were refunding was "an act of goodwill" and was not an admittance of an ongoing issue.