Here is what happened with my case of the defective Prius headlights.
After reading all of your comments, I was unhappy with the settlement Toyota offered. This is a widespread SAFETY issue and Toyota should issue a recall and assume all responsibility.

I talked to 2 Operations Supervisors (Lorraine C., and Naomi Torres). Neither were of any help. They refused to give me their Supervisors name and said there is NOTHING more that they will do.

I would like to file a law suit if anyone is interested, email me