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Thread: Defective IMA and Honda Response
09-20-2009 12:15 AM #1
- Join Date
- Aug 2009
Defective IMA and Honda Response
Civic Hybrid Battery IMA Problems
Sorry to report Honda Dealership are clearly aware of problem but "Honda doesn't know how to fix it." They say they (the dealerships) are frustrated too because they have already lost several dissatified customers because American Honda doesn't want to pay for the very expensive repairs needed. They went on to tell me the batteries are the know problem and the Honda software updates simply reduce the amount of the battery that is usable. WARNING - DON'T LET HONDA CRIPPLE YOUR HYBRID IMA WITH SOFTWARE UPDATES - THE CAR WILL NEVER RUN PROPERLY AGAIN. The told me to contact American Honda, who didn't even bother to return my call for two weeks. When I finally got someon on the phone then told me they had spoken to the dealership and said everything was normal. Honda stands for Liars and Cheats, Inc. No more Honda's for me!
DON'T BUY HONDA HYBRIDS!!!
DEFECTIVE HONDA CIVIC HYBRIDS PROBLEMS FAILURE DEFECT CRIPPLE IMA SOFTWARE RECALL
I'm using BBBAutoLine, which is a BBB run arbitration offered in your Honda Warranty book if you don't agree with American Honda. Honda had 14 days to respond and their waited all 14 days to say "normal." I'll let this group know how the arbitration goes.
Created August 18, 2009, at 1:04 am by MadCivicHybirdOwner
I have a 2007 HCH with 34,000 miles that has become unpredicable, unreliable and unsafe - and Honda knows about the problem but chooses not to fix it. The battery, especially after being in the heat, suddenly drops to no or one bar and the battery stops providing any assistance and won't charge properly either.
I can only guess it would cost too much to replace the battery and they have made a business decision not to fix my car. My car is driven in Florida, and as other posts here note, the batteries seem to be damaged by our summertime heat (I note the new Prius has a little solar panel that drives a small fan to keep the cabin (and battery pack?) cooler than the 100+ a car quickly heats to when parked in the Florida sun).
My local Honda Service Manager has told me this is a known problem and Honda doesn't know how to fix. He went on to say how frustrated he is because he has already lost three customers due to the problem. He also told me that he is not allowed to order me a new battery, even if he wanted to, without American Honda approval. He suggested there was nothing else he could do and I should contract American Honda Customer Service, which I did. They did not call me back for over a week and when they did, they asked for a couple of days more since they needed to talk to the dealer. Customer Service?
Does anyone know of a fix?
Has anyone who's had this problem had is satisfactorly dealt with by American Honda?
Does anyone know of a good class action lawyer.
DON'T BUY HONDA CIVIC HYBRID - BATTERIES ARE SERIOUSLY FLAWED AND WILL LEAVE YOU FINANCIALLY "SCREWED" SINCE YOU CAN'T SELL THE POORLY RUNNING CAR AND YOU CAN'T DRIVE IT EITHER.