Musk Says Feds Clear Tesla of Supension Issues; Cites ‘Fraudulent’ Customer Complaints

A brief but drama-laden media firestorm over allegations of ethical breaches by Tesla, and potentially faulty Model S suspension has reportedly been extinquished.

At least its case would seem to have been nullified, as Tesla CEO Elon Musk tweeted that 37 out of 40 supposed consumer complaints about suspension issues were found to have been falsified.

The drama was ignited with a June 9 post by The Daily Kanban which was re-reported by numerous outlets, including this one, and which prompted a counter blog post by Tesla.

On Friday, June 10, the National Highway Transportation Safety Administration (NHTSA) did not reply to a request by HybridCars.com for more in-depth questions to be answered, but issued a brief statement at the end of the day.

“NHTSA’s review of the Tesla Model S suspension is a routine data collection. Tesla has fully cooperated with our requests for information, and NHTSA’s examination of the data is underway,” said Bryan Thomas, Communications Director, National Highway Traffic Safety Administration. “To date, NHTSA has not identified any safety issue with Tesla’s suspensions. NHTSA has also confirmed that Tesla has clarified the language in its Goodwill Agreements in a satisfactory way, resolving the issue.”

This statement followed one from June 9 that came as the agency was fact finding.

“NHTSA is examining the potential suspension issue on the Tesla Model S, and is seeking additional information from vehicle owners and the company,” said Thomas.

“NHTSA learned of Tesla’s troublesome nondisclosure agreement last month. The agency immediately informed Tesla that any language implying that consumers should not contact the agency regarding safety concerns is unacceptable, and NHTSA expects Tesla to eliminate any such language. Tesla representatives told NHTSA that it was not their intention to dissuade consumers from contacting the agency. NHTSA always encourages vehicle owners concerned about potential safety defects to contact the agency by filing a vehicle safety complaint at SaferCar.gov.”

With that statement of “troublesome non-disclosure agreement,” as well as other statements made by the agency over the allegations, numerous mainstream reports were made of what this could mean for Tesla.

For its part, Tesla agreed to amend its NDAs, and said it never meant to thwart customers from reporting issues to the government.

A trail of tweets following relay Musk’s sentiment that false accusations suggest a person or multiple people sought to create the false impression of a safety issue when none existed.

Musk_tweets